Refund policy

Please check over all items within 72 hours of receipt and contact hello@tidalsaltco.com with any damages. 

To be eligible for a return, your item must be unused and in the same condition that you received it. All returns will be issued as store credit. 

All custom orders are exempt from returns- unless there is a defect, a custom order is final sale.

Sale items (if applicable)
Only regular priced items may be refunded via store credit, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tidalsaltco.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Tidal Salt, LLC hold no responsibility once a package has left our hands. You may file a claim directly with USPS or UPS but Tidal Salt, LLC will not be involved in this process.